Frequently Asked Questions
What you should know before your arrival
Advantages of booking direct
All you need to know
Find answers about Casa Astral
Your questions are important to us. Below you will find answers to the most frequently asked questions about our hotel. If you do not find the information you are looking for, do not hesitate to contact us; we will be happy to help you.
What are the check-in and check-out times?
Check-in is available from 15:00 hours. Check-out must be done before 11:00 hours. If you wish to have a late check-out, please consult availability with at least one day in advance. We will gladly manage it.
How do I get to Casa Astral from Cancun Airport?
The journey lasts approximately 3 hours and includes ground transportation to the Chiquilá pier and ferry to Isla Holbox. We offer private transfer service upon request according to your origin. Contact us at recepcioncasaastral@baleinegroup.com or +52 984 876 8080 to coordinate your arrival.
Is breakfast included in the rate?
When booking directly through our website, continental breakfast is included. We also have additional options a la carte with an extra cost at our restaurant Bruma.
Does Casa Astral allow pets?
At the moment, Casa Astral does not admit pets. If you have any special inquiries about this, do not hesitate to contact us directly.
What advantages do I get by booking directly on the website?
When booking on hotelcasaastral.com always enjoy our best rate guaranteed, continental breakfast included, preferential access to local activities, and late check-out subject to availability. These are exclusive benefits that no third-party platform can offer.
Is there WiFi available at the hotel?
Yes. The WiFi is free in all facilities of Casa Astral Hotel Boutique.
